Villa Sari Dewi is looking for a highly organized and professional Personal Assistant & Guest Experience Manager to join our team in Seminyak.

Key Responsibilities

Personal assistant to the general manager

• Provide daily administrative and operational support to the General Manager
• Follow up on tasks, deadlines, and internal communications
• Assist with scheduling, coordination, documentation, and reporting
• Support communication between departments
• Organize operational records, invoices, reports, and documentation
• Coordinate with suppliers and contractors when required

Guest experience management

• Communicate professionally with international guests before, during, and after their stay
• Coordinate guest check-ins, check-outs, and general inquiries
• Assist with guest requests, including transport, tours, meals, and other services
• Coordinate cleaning schedules and operational support for guest stays
• Manage guest communication through WhatsApp and other communication channels
• Follow up to ensure all guest requests are completed efficiently
• Assist with breakfast and light meal preparation when required
• Help deliver a smooth, personalized, and memorable guest experience

Procurement & operational support

• Handle basic purchasing and procurement activities
• Request quotations from suppliers when necessary
• Coordinate purchases, deliveries, and inventory follow-up
• Maintain records of purchases, receipts, and operational expenses
• Report delays, shortages, or operational issues to the General Manager

Troubleshooting & coordination

• Assist with day-to-day operational problem-solving
• Coordinate with housekeeping, maintenance, guest relations, and suppliers
• Follow up on maintenance requests and guest-related issues
• Escalate urgent matters to the General Manager when necessary
• Support daily villa operations whenever required

Qualifications

• Highly organized, reliable, and detail-oriented
• C1-level English is mandatory
• Comfortable communicating with international guests, especially Australian guests
• Confident, polite, and professional communication skills
• Able to manage procurement and supplier coordination tasks
• Own a motorcycle and able to travel within Seminyak and surrounding areas
• Own a personal laptop and mobile phone
• Comfortable working flexible hours and responding to important WhatsApp or phone messages outside standard office hours when required
• Professional appearance and well-groomed presentation
• Able to work independently and take ownership of responsibilities
• Strong problem-solving skills
• Bali-based candidates are highly preferred

Preferred experience

• Previous experience in hospitality, luxury villas, hotels, guest relations, or administration
• Experience communicating with international guests
• Familiarity with Airbnb, Booking.com, WhatsApp guest communication, or villa operations
• Basic knowledge of purchasing, invoicing, and supplier coordination
• Basic cooking skills for breakfast and light meal preparation are an advantage
• Good knowledge of Seminyak and Bali is preferred

Personal Profile

We are looking for someone who is:

• Friendly and professional
• Calm under pressure
• Organized and responsible
• Comfortable dealing with guests and suppliers
• Responsive and proactive in communication
• Practical and solution-oriented
• Honest and trustworthy
• Flexible and willing to assist wherever needed

How to apply

Interested candidates are invited to submit their updated CV and supporting documents before September 1, 2026, according to the recruitment information provided.

Please ensure your application is complete and up to date. Only shortlisted candidates will be contacted for the next stage of the recruitment process.

Join Villa Sari Dewi and become part of a luxury villa team dedicated to delivering exceptional guest experiences and operational excellence.